FAQ
Everything You Need to Know
Clear and informative answers to common questions, help a better understand what we confidently offer
General Question
You may also call or email us, and a dedicated advisor will reach out to you within 24 hours. We also offer virtual consultations for customers far away.
We offer a range of caskets including individual (ready-to-ship), custom-designed, and wholesale options. Materials include hardwood, metal, eco-friendly alternatives, and customizable features such as interior fabric, finishes, and engraving.
Yes. Our custom caskets can be tailored in terms of materials, finishes, interior fabrics, colors, engravings, and more. We work with you to create a meaningful tribute that reflects your loved one’s personality and legacy.
Individual caskets are typically shipped within 24–48 hours. Custom caskets may take 7-10 business days depending on design complexity. Expedited shipping is available in many areas.
Pricing & Payment
We do not offer any additional services beyond the sale of caskets. Our focus is solely on providing high-quality caskets with transparent pricing and reliable delivery.
Not at the moment. All casket purchases must be paid in full at the time of order. We are exploring flexible payment options for the future and appreciate your understanding.
The best option depends on your specific needs, timeline, and level of customization. During your consultation, we’ll guide you through the available options—whether individual, custom, or wholesale—and help you choose the right fit based on your preferences and budget.
Yes, you can switch plans at any time as long as your order hasn’t entered the customization or production phase. For standard casket selections, we’re happy to adjust your plan based on your updated needs.
Help & Fixes
f you haven’t heard back within 24 hours of submitting your form, please check your spam or junk folder. If there’s still no response, feel free to contact us directly at (914) 338-7031 or info@ruffrydersjourney.com, and we’ll assist you right away.
Yes, you can definitely email your documents directly to us at info@ruffrydersjourney.com. Please include your order or consultation details so we can match them quickly.
Yes, you can reschedule your consultation at any time. Simply reply to the confirmation email, or contact us directly and we’ll help you find a new time that works best for you.
Have More Questions?
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Trusted casket solutions, built with integrity, quality, and attention to detail — because every choice matters.